Frequently Asked Questions

BOOKING POLICY: 

At the time of booking, a non-refundable retainer is required to secure your appointment date and time. Your session retainer can be made in Cash, Cash App, PayPal, or Apple Pay. Appointments made without a retainer may not be honored and are subject to cancellation. Payment of the retainer is required at the time of booking and has a 24-hour grace period. Retainers that are not paid within 24 hours of setting an appointment may not be honored and subject the appointment to cancellation. Payment of the retainer acts as an agreement to all of Prince Brown Productions policies.  

PAYMENT POLICY:

 Sessions must be paid in full prior to shoot date or immediately after the shoot via Cash, Cash App, PayPal, Zelle, or Apple Pay. Checks are not accepted. Prices are subject to change per service agreement and additional services that may be provided on-site. An additional $50 surcharge will be added on all sessions where client is beyond 15 minutes late. Session end times will not be extended to accommodate client lateness.

CANCELLATION POLICY: 

If you are unable to make your photo session all retainers will act as a cancellation fee. 72 hours of advance notice of cancellation is required in order to credit the deposit towards a future session. The photographer reserves the right to deny service to any client(s) who repeatedly have a history of cancellations. Ifprince brown cannot perform this contract due to fire or another casualty, strike, act of God, or other cause beyond the control of the parties, or due to the Photographer's illness or emergency, then the Photographer shall return the retainer fee to the client, but shall have no further liability with respect to the contract. This shall also apply in the event that photographic materials are damaged in processing, lost through camera or other media malfunction, lost in mail or otherwise lost or damaged without fault on the part of the Photographer. In the event Guy X Photo fails for any other reason, prince brown shall not be liable for any amount in excess of all monies paid. 

Consultations are REQUIRED and can be fulfilled through direct contact via Instagram DM, Phone call, or text messaging.

IMAGE POLICY:

Image proofs are returned to client 1-4 days after being taken. Unedited proof images are watermarked. Images take 7-10/14 Business days (Monday-Friday) to be edited from the time of photo/audio selection and are subject to extension depending on the current volume of work and/or project size. Any copyrightable works, ideas, discoveries, products, or other information (collectively, the "Work Product") developed in whole or in part by prince brown in connection with the Services will be the exclusive property of prince brown. Upon request, prince brown will execute all documents necessary to confirm or perfect the exclusive ownership of prince brown to the Work Product.

Two revisions are included with video edits. This includes any changes to video clips that you do not agree with. After your second revision, there is an additional cost per revision. If you would like a different audio choice for your revision an additional fee will be applied.